Refund Policy

Deposits and payments

Most projects start with a deposit or a package payment. This payment reserves your slot in our schedule and covers the discovery and setup work that begins immediately after payment.

When payments are non-refundable

Once work on your project or package has started, payments and deposits are non-refundable, because the time, planning, and resources have already been committed to your work.

When you get a full refund

• If Optimatech cancels the engagement before any work has started.
• If we have not yet started work and both sides agree not to proceed.
• If a payment was made in error or duplicated.

Custom payments

For custom amounts or invoice payments, the same rule applies: refundable only if the related work has not started. Any agreed written terms for a specific project take precedence.

How to request a refund

Email info@digitaloptima.tech or message us on WhatsApp at +20 101 817 1159 with your order reference. Approved refunds are returned to your original payment method via Paymob, typically within up to 14 business days depending on your bank.